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Made with ❤️ in New Zealand

© 2020 Vxt 

Frequently asked questions

 

How does Vxt get my voicemail?

We use call forwarding to send missed phone calls to your inbox with Vxt.

 

With most mobile service providers in New Zealand, call forwarding uses your calling minutes or credit.

 

This means if you don't have any minutes or any credit you wont be able to receive voicemail.

 

I didn't get the verification text, whats going on?

We are aware of an ongoing issue where some users aren't receiving the verification text properly.

The issue will usually fix itself between anywhere from an hour to 24 hours. Wait a couple of hours and give the setup another try. 

If it doesn't fix itself please get in touch at info@vxt.co.nz.

We are working as hard as we can to resolve this as soon as possible and aim to release a fix soon.


 

 

I have setup Vxt but my messages are still going to my ordinary inbox.

We are aware that for some users on iPhone devices call forwarding is not operating as it should which means that even when you have setup Vxt perfectly your voicemail is still going to your ordinary inbox.

This issue is affecting people worldwide and to the best of our knowledge is caused by Apple.

To fix this problem follow the instructions in this article.

 

How accurate are Vxt's transcriptions?

Our speech to text software is trained on the Kiwi accent unlike most of the other speech recognition software out there.

 

This means that our transcriptions are pretty good and with a clear piece of audio they are more than 90% accurate.

 

Unfortunately, with voicemails, we're limited by the quality of the cell network and the variety of accents in New Zealand so the average accuracy of a transcribed message displayed in Vxt is 70-80%. 

 

Fortunately you can quickly play your voicemail in the app in case you want to double check the transcription. Listening to the audio through Vxt is still more than twice as fast as checking it traditionally.

I'm with Vodafone and Vxt won't work.

We are aware of a few issues which some Vodafone users are experiencing.

Setup Vxt and your voicemails are still going to Vodafone? If you are with Vodafone and use an Android device you will be able to fix this issue manually by following the instructions in the following article https://www.vxt.co.nz/post/issue-with-vxt-vodafone-users


We're working closely with internal teams at Vodafone NZ to improve our service for users on the Vodafone networks. Together we recently resolved an issue that was facing Vodafone customers on On Account and Red+ plans, read more about that here

Issue your facing not listed here? Send us an email at info@vxt.co.nz

If you'd like to be the first to hear when we do, please consider following our Facebook, LinkedInTwitter & Instagram feeds where we regularly share updates.

 
 

I've setup the app but now I'm not getting any voicemail.

If you're having trouble receiving your voicemails it's always a good idea to make sure you setup the call forwarding correctly.
 

You can quickly check to see if call forwarding is set up by getting a friend to call your phone number and letting it go to voicemail.

 

If you have call forwarding activated you will hear our message "You are leaving a message on Vxt for more info visit vxt.co.nz. Leave a message after the beep".

 

If you don't hear our message then forwarding probably isn't activated.

To setup forwarding to Vxt go into Vxt's settings and press the option "Turn Vxt back on" which brings up the number for you to call. Make sure you call the number that shows up!

 

My voicemail greeting is too quiet or choppy, whats going on? 

A few users have reported that when they record their voicemail greeting and play it back it sounds choppy or very quiet. 

 

We have been unable to replicate this error on any of our testing devices so far which is usually how we figure out what exactly is broken and how to fix it. Unfortunately this means we haven't been able to solve this problem just yet.

However, in the meantime if you are experiencing this issue, email us a recording of the greeting you would like played to callers and we can upload it to our system manually which will solve the problem. Thanks for your patience.

 

 

Can I use more than one phone with my Vxt account?

Yes! There are a couple of ways to setup multiple devices with a single Vxt account.

The simplest way to set this up is with a personal inbox number, available to Vxt Pro users. Once you have been assigned a personal inbox number you can set up call forwarding from as many devices as you like to your new number. All of your messages will be available through the app.

If you'd like any help setting this up or had something more specific in mind reach out to the team at info@vxt.co.nz, we're happy to help.

 

My landline forwards to my cell phone and it wont receive voicemail

We are aware of an issue for users who have a landline phone which forwards to their cell phone.

We use call forwarding to retrieve information about the callers and recipients of voicemails, including the phone numbers of each party.

Currently when you miss a forwarded call from a landline, your phone number doesn't reach us (we use your phone number to identify who the voicemail is for) so we don't let callers leave a message.

To fix this issue you need to a Personal inbox number, for more info read this article.

 

How do I go back to my old voicemail?

If you'd like to stop using Vxt, we'd love to hear why it wasn't for you.

We would really appreciate a short message about your experience with Vxt which you can send to us via the form below.

Your feedback will help us improve the app for other users and you too, if you decide to come back in the future.

To get your voicemail through your mobile service provider, go into settings in the app and hit 'Turn Vxt off', once you have called the number which pops up, any new voicemail messages will arrive the traditional way.

If you've already uninstalled the app, call the appropriate number below, DO include the *'s, + and # or it may not work:
 

Vodafone New Zealand:  *004*+6421700700#
Spark:  **004*+6483200000*11#
2degrees:  *004*+64222022000#

Optus:  ##004#

Vodafone Australia:  1211

Telstra:  #004#

Virgin Mobile AU:  **004*212#

 

If we didn't answer your question or you have feedback for us please don't hesitate to get in touch at info@vxt.co.nz or use the contact form below, we would love to hear from you.
 

Didn't answer your question? Send us a message!