Frequently asked questions

How does Vxt get my voicemail?

We use call forwarding to send missed phone calls to your inbox with Vxt.

 

With most mobile service providers in New Zealand, call forwarding uses your calling minutes or credit.

 

This means if you don't have any minutes or any credit you wont be able to receive voicemail.

I didn't get the verification text, whats going on?

We are aware of an ongoing issue where some users aren't receiving the verification text properly.

The issue will usually fix itself between anywhere from an hour to 24 hours. Wait a couple of hours and give the setup another try. 

If it doesn't fix itself please get in touch at info@vxt.co.nz.

We are working as hard as we can to resolve this as soon as possible and aim to release a fix soon.


 

I have setup Vxt but my messages are still going to my ordinary inbox.

We are aware that for some users on iPhone devices call forwarding is not operating as it should which means that even when you have setup Vxt perfectly your voicemail is still going to your ordinary inbox.

This issue is affecting people worldwide and to the best of our knowledge is caused by Apple.

Previously we incorrectly believed that this issue was only affecting users with Vodafone plans but have recently discovered a small minority of users reporting this issue are with other mobile service providers.

At this stage we are not able to solve this problem. However, we are confident and determined to figure out a solution and aim to do so within the next few months. 

How accurate are Vxt's transcriptions?

Our speech to text software is trained on the Kiwi accent unlike most of the other speech recognition software out there.

 

This means that our transcriptions are pretty good and with a clear piece of audio they are more than 90% accurate.

 

Unfortunately, with voicemails, we're limited by the quality of the cell network and the variety of accents in New Zealand so you might get the odd one that's hard to read. 

 

Fortunately you can quickly play your voicemail in the app in case you want to double check the transcription. Listening to the audio through Vxt is still more than twice as fast as checking it traditionally.

I'm with Vodafone and Vxt won't work.

We are aware of three issues which some Vodafone users are experiencing.

If you are with Vodafone and use an Android device you should be able to fix the issue manually by following the instructions in the following article 
https://www.vxt.co.nz/post/issue-with-vxt-vodafone-users

Some users have reported that when callers try to leave a voicemail with them Vxt plays a message that we can't record their voicemail at this time. We play that message whenever Vodafone (or another telco) hasn't sent our system your number with the forwarded call so if we took the voicemail we wouldn't be able to attribute it to your account. To the best of our knowledge the only users who are experiencing this issue persistently are those on Vodafone On Account plans. If you are not on an On Account plan and are experiencing this issue please let us know.

We are doing our best to permanently resolve these issues. However, we have to go through Vodafone to get them fixed so we are unsure how long it may take to get a resolution. If you'd like to be the first to hear when we do, please consider following our Facebook page where we regularly share updates: https://www.facebook.com/vxtapp

I've setup the app but my voicemails aren't showing up.

If you're having trouble receiving your voicemails it's always a good idea to make sure you setup the call forwarding correctly.
 

You can quickly check to see if call forwarding is set up by getting a friend to call your phone number and letting it go to voicemail.

 

If you have call forwarding activated you will hear our message "You are leaving a message on Vxt for more info visit vxt.co.nz. Leave a message after the beep".

 

If you don't hear our message then forwarding probably isn't activated.

To setup forwarding to Vxt go into Vxt's settings and press the option "Turn Vxt back on" which brings up the number for you to call. Make sure you call the number that shows up!

Why won't my voicemail greeting record properly?

A few users have reported that when they record their voicemail greeting and play it back it sounds choppy or very quiet.

We are pretty sure we know what is causing this issue and should have a solution released within the next few weeks.

In the meantime, if you like you can send a recording of your voicemail greeting (an audio file) to our email address info@vxt.co.nz and we will upload it to our system manually which will resolve the issue.

My voicemail greeting is too quiet or choppy, whats going on? 

A few users have reported that when they record their voicemail greeting and play it back it sounds choppy or very quiet. 
 

This issue is caused by your device being incompatible with the type of file that we store custom greetings as. We know how to solve this issue and are working on a solution which should be available by the 29th of November.

We are aware that the same incompatibility means that an error occurs when you try to play back voicemails you have received through the app. This will be solved with the same update.

If you need to listen to any of your messages urgently please sign in to your Vxt mobile number on a different device.

How do I go back to my old voicemail?

If you'd like to stop using Vxt, we'd love to hear why it wasn't for you.

We would really appreciate a short message about your experience with Vxt which you can send to us via the form below.

Your feedback will help us improve the app for other users and you too, if you decide to come back in the future.

To get your voicemail through your mobile service provider, go into settings in the app and hit 'Turn Vxt off', once you have called the number which pops up, any new voicemail messages will arrive the traditional way.

If we didn't answer your question or you have feedback for us please don't hesitate to get in touch at info@vxt.co.nz or use the contact form below, we would love to hear from you.
 

Didn't answer your question? Send us a message!