Recommended, reliable headsets
Wired headsets are best for reliable call quality
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The problem with wireless headsets
Wireless headsets regardless of their quality cause our clients headaches.
Sleep mode causes up to 20s of silence at the start of calls
Managing Bluetooth and sound settings is hard for some people
Wireless connections introduce latency and call quality issues
The benefits of wired headsets
Wireless headsets cause hours of frustration for our clients training staff, troubleshooting issues, and degrading call quality which ultimately affects their client experience. Wired headsets solve all of these problems.
Call quality
A wired connection is low latency, with high quality audio and is better supported by laptop and desktop devices.
Reliability
Staff never have to mess around with complicated Bluetooth and sound settings.
Cost
Wired headsets are much cheaper than their wireless counterparts.
We recommend wired Jabra devices
Any mid-range wired headset built for loud office environments will perform well. Whatever device you're looking at should have a directed microphone and active or passive noise cancelling to reduce background noise for the caller and your staff.
However, we have a few favorites at VXT that we recommend to our clients.
Jabra Evolve 20
The Jabra Evolve 20 is a low-end reliable work horse that is a great option for price sensitive businesses.
Passive noise cancellation
Supports PC and Mac
Comes in USB-A or audio jack variants
Jabra Evolve2 40
The Jabra Evolve2 40 is a mid-range device in Jabra's new Evolve2 series of devices.
Good passive noise cancellation for offices
Supports PC and Mac
Comes in USB-A or USB-C variants
Jabra Evolve2 50
The Jabra Evolve2 50 is a premium device in next-gen series of devices.
Great active noise cancellation for loud offices
Supports PC and Mac
Comes in USB-A or USB-C variants
No Jabra headset? No problem.
No worries if you don't have our recommended wired Jabra headsets. VXT is compatible with all wired and wireless headsets. However, we strongly recommend wired Jabra headsets for optimal performance, as detailed above. Rest assured, any headset will work, but wired Jabra are our preferred option for the best experience.
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