Get a first class onboarding experience with VXT

See how VXT helps you onboard your team and makes switching over easy.

1. An introductory meeting

We acknowledge that every team has its own implementation preferences. The introduction meeting serves as an opportunity for you to connect with your account manager and for us to learn about your team's unique setup. This ensures that VXT is implemented in a way that perfectly aligns with your needs.

1 Hour

2. Porting your numbers to VXT

If you're looking to transfer existing numbers to VXT, we've got you covered! Your dedicated account manager will handle this process for you seamlessly. Porting times may vary depending on your country, but rest assured, our team will factor in porting timelines when planning your implementation strategy.

2 - 3 Weeks

3. Training your Admin users

VXT offers a multitude of features and functionalities exclusively available to admins. Admin training aims to empower key members of your team with the skills and confidence needed to manage their VXT account.

2 Hours

4. Training your users

User training involves preparing the general members of your team. We organize group training sessions, segmented into setup and actual training modules. The user training is personalized to accommodate the specific requirements of your team.

1 - 3 Hours

5. Review Meeting

The post-implementation review meeting provides a chance to connect with your account manager and assess the performance of VXT for your team. It offers an opportunity to adjust any setup as needed.

1 Hour
"Our experience with the VXT team is first rate. They quickly respond to any issues and are clear if it can be solved quickly or in what timeframe. I would absolutely recommend VXT to others for it’s rapid development and deployment of ideas."

Iain MacGibbon

Managing Director, Farrow Jamieson

How VXT manages support

Never be left alone again with a variety of support options offered by VXT.

In App Chat Support

Need some assistance? VXT offers in app chat support from our dedicated technical support team.

24/7 Access

Help Centre

Everything you need to know about VXT in one place. Access video tutorials and written step-by-step instructions, it's like we're sitting right beside you!

On Demand

Video training sessions

Never be left alone with our collection of video training sessions. Accessible 24/7 with your VXT account.

Here for you

Dedicated Account Manager

Your dedicated account manager is a specialist for your specific business setup. Enjoy direct access to their mobile and email for seamless support.


Still have questions? Find answers here.

How long will the onboarding process take?

VXT will work with your timeline of when you need to go live. However, if you need to port your numbers this can take an additional 2 - 6 weeks, depending on the country you are located in.

Can I bring my existing numbers to VXT?

Yes, you can port your numbers to VXT and your account manager will take care of this process for you.

What kind of support can I receive after I have been onboarded?

After you have been setup, support is free for 6 months to ensure you are getting the best use out of VXT for your business. Support for bugs will always be free.

What if we don't have anyone technical on our team?

VXT is the easiest phone system you will ever use. Our customer success team will provide comprehensive training so that regardless of technical ability you will have the tools and confidence to use VXT.  

"The team at Bishop have enjoyed and valued the partnership with VXT and always appreciated their friendly, responsive and authentic style of operation. Whilst they promote a technology solution they have found a way of doing so with tremendous humanity!"

Rob Bishop

Director, Bishop Associates

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