For an as yet unknown reason, for a number of iOS users, conditional call forwarding doesn't activate correctly even though your device reports that call forwarding settings were changed successfully.
Update July 2020: We're aware that this article is receiving attention from people all over the world experiencing conditional call forwarding issues on iPhones. The solution below will resolve your issue. If you're having trouble with the instructions please feel free to reach out to us at email@example.com even if you are not using our products, we'll help. Background
When you set up your Vxt Voicemail App we ask you to call a fairly strange looking phone number.
Calling this code tells your mobile service provider to forward all of your missed calls to our phone number, +6439308026.
Understandably most people aren't used to call forwarding codes so this can be a pretty confusing step.
For an as yet unknown reason, for a small number of users on iOS devices, call forwarding doesn't activate correctly even though your device reports that call forwarding settings were changed successfully.
Sometimes this means none of your voicemail comes through Vxt and they continue to go to your inbox with your mobile service provider. For other users some messages will come through Vxt and others through their traditional inbox.Our best guess is that this is caused by an incompatibility between certain iOS devices and mobile service providers. We think this is the case because this issue only occurs on iOS devices and occurs much more often on the Vodafone NZ network.
What you'll need:
Follow these steps:
Once you have called the number, everything going well, you will see this message informing you that call forwarding has been activated on your SIM card.
Disclaimer: We have only tested this solution on devices we have access to. It may not work on every device. If it doesn't work for you, double-check you performed each step correctly and if you're confident you have, but it still hasn't worked, please reach out.