January 29, 2024

Matthew Vaughan on cloud transformation: a masterclass in migration

Enclosed in this file: the intricacies of growing a law firm, migrating practice management systems and the lessons learned around requirements gathering, change management and implementation planning.

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Matthew Vaughan

In this episode, we delve into legal technology trends with Matthew Vaughan, the Chief Information Officer at Tompkins Wake law firm in New Zealand. Join us as Matthew sheds light on the firm's recent transition from legacy systems to cutting-edge cloud-based tools, offering valuable insights into the strategic decisions, challenges, and transformative journey that define this technological evolution.

Matthew takes us back to mid-2019 when he joined Tompkins Wake and shares his pivotal role in steering the firm through the challenges posed by the COVID-19 pandemic, facilitating a rapid and effective transition to remote work during New Zealand's lockdowns in 2020.

The heart of the episode revolves around Tompkins Wake's ambitious project over the last 18 months—a comprehensive transition from on-premises systems to a state-of-the-art cloud-based practice management platform. Matthew navigates through the drivers behind this transformation, the meticulous criteria for vendor selection, and the implementation challenges encountered along the way.

A crucial aspect of this technological shift is emphasized—the importance of understanding internal processes and requirements. Matthew highlights the significance of process mapping workflows, distinguishing must-have from optional criteria, and navigating the mindset shifts necessary when assessing new systems relative to legacy ones.

The conversation then delves into the intricacies of data migration and change management, unraveling key pain points in areas such as data cleanup and enhancement, along with the communication struggles inherent in managing change during the cloud migration implementation.

Looking towards the future, Matthew shares his insights on technology trends reshaping the legal landscape, particularly the role of AI and automation in redefining law firm differentiation and competitive positioning. Integration capabilities and execution emerge as pivotal factors in staying at the forefront of technological innovation.

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