What is Visual Voicemail
Updated: Jan 11
Traditional voicemail is slow, inconvenient and inefficient, but more than 2 million voicemails are left in New Zealand every day. There’s got to be a better way. Enter visual voicemail. Instead of calling your inbox, listening to slow, droning, instructions and voicemails one after one, visual voicemail allows you to scroll down a message inbox and replay your messages directly or read them.
Visual Voicemail in a Nutshell
Receive and listen to voicemails in any order
Scroll through your voicemails visually
Archive and save messages
Forward your voicemails to your email or text inbox
Text transcriptions of your messages
Here is just one example of visual voicemail:
Visual Voicemail is Used by Leading Businesses and Staff
Internationally, visual voicemail is used by an enormous amount of people. In fact, it’s used by some of the largest companies in the world. It’s also used by hundreds of thousands of small business owners to improve their customer service and save time.
Do I Need It?
I have been using visual voicemail software for the last few months and I haven’t looked back. Here are a few ways visual voicemail beats traditional voicemail:
Quickly scroll through your messages to find a specific one. Most traditional voicemail systems will have you listen to every message in your inbox starting from the oldest. And what if you miss some key information and have to replay a message? Then you’re forced to start the process all over again.
Read your voicemails and get the gist without having to listen to them. Being able to read and quickly understand the content of a message in seconds is extremely helpful when you're on the go.
Manually or automatically forward messages to an email or text inbox. I don’t mind having an extra app on my phone but it can be annoying having to get used to a new interface so a lot of people like having their messages forwarded to a more familiar place. Being able to quickly forward a message on to a more relevant person is also super helpful.
The reason we haven’t seen a decline in voicemail use in NZ over the past decade can likely be credited to one fact; we can speak faster than we can type. We can also read almost twice as fast as we can speak or listen and that’s what makes visual voicemail so great. Visual voicemail with speech recognition software means you can check your voicemails as quick as an email.
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Luke Campbell is a co-founder of Vxt, a smart assistant application which converts voicemail to text. Luke has previously been involved in the non-profit sector and currently sits on the board of a variety of organisations in Christchurch, New Zealand.