What is Visual Voicemail?
Updated: Jan 28
Traditional voicemail is slow, inconvenient, and inefficient, but a billion voicemail messages are left every single day all around the world. There’s got to be a better way. Enter visual voicemail. Instead of calling your inbox, listening to slow, droning, instructions, and voicemail one after one, visual voicemail allows you to scroll through a digital inbox and replay your messages at will. Some products which include visual voicemail like Google Voice or Vxt also use speech recognition to provide voicemail transcriptions allowing you to read your messages instead of listening to them.
Visual Voicemail in a Nutshell
Receive and listen to voicemails in any order
Scroll through your voicemails visually
Archive and save messages
Forward your voicemails to your email or text inbox
Text transcriptions of your messages
Visual Voicemail is Used by Leading Businesses and Staff
Internationally, visual voicemail is used by an enormous amount of people. In fact, it’s used by some of the largest companies in the world. It’s also used by hundreds of thousands of small business owners to improve their customer service and save time.
Do I Need It?
Here are a few ways visual voicemail beats traditional voicemail:
Quickly scroll through your messages to find a specific one. Most traditional voicemail systems will have you listen to every message in your inbox starting from the oldest. And what if you miss some key information and have to replay a message? Then you’re forced to start the process all over again.
Read your voicemails and get the gist without having to listen to them. Being able to read and quickly understand the content of a message in seconds is extremely helpful when you're on the go.
Manually or automatically forward messages to an email or text inbox. I don’t mind having an extra app on my phone but it can be annoying having to get used to a new interface so a lot of people like having their messages forwarded to a more familiar place. Being able to quickly forward a message on to a more relevant person is also super helpful.
Over the past few decades, journalists have reported again and again that voicemail is dead or dying but it is still used widely today, especially in business. Why? Humans can speak faster than we can type. We can also read almost twice as fast as we can speak or listen and that’s what makes visual voicemail so great. Visual voicemail with speech recognition software means you can check your voicemails as quickly as an email.
Luckily for us, there are a lot of awesome services that include visual voicemail on the market. Check out our list of the Top 7 Visual Voicemail Apps for more info.